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Citation Program Questions & Answers

Industry Insider is a publication distributed by MIBOR every other Friday to Managing Brokers. 


Citation Program Questions & Answers
Effective March 1, 2015, a Citation Program has been added to the Professional Standards processes available to REALTORS® and members of the public. A citation is a much quicker means of reporting potentially unethical conduct when there is clear, strong, and convincing evidence to support the allegation.  It also contains the ability to file anonymously. The key is that there is clear, strong, and convincing evidence attached to the citation complaint. Over the last few months, members have asked questions and expressed concerns about this program.  Following are some of the questions received along with answers. 

Why did the MIBOR Board of Directors adopt a citation program?
For a number of years, MIBOR members have expressed reluctance to report unethical conduct for a number of reasons. This program is designed to remove barriers to reporting unethical conduct.
The process takes too long, they have to sit across the table from the other REALTOR®, the perception that nothing happens. The use of a citation will provide a quicker means of resolving a complaint in specific circumstances when there is clear, strong, and convincing proof of a violation. The Board directed staff to research citation programs and come back to them with a recommendation.  

How long have Citation Programs been in use?
The National Association of REALTORS® (NAR) formally adopted the use of citations at its national convention in November. Prior to that, NAR had authorized the California State Association to conduct a pilot program. Other states have also been in various stages of adopting these programs, including Virginia, Illinois, Oklahoma. More
  Add/Edit Videos Could Help Your New Agents 
  Matrix™ training is in full force, but as you aware the add/edit function is not available in Matrix™ until the Tempo and Fusion™ systems are discontinued in September. Continue to add/edit in Tempo and Fusion™. Your newest agents are being trained on Matrix™ and may not be well-versed in add/edit. To assist them, the MIBOR Helpdesk created brief videos this week to walk them through the steps.

Watch the Fusion™ add/edit video, click here

Watch the Tempo add/edit video, click here.
  The MIBOR Dashboard provides high level market data in an instant. Click here to view. The Dashboard, and the full Monthly Indicators Report, will be refreshed with February data on Monday, March 23rd. Watch the March 23rd issue of Fast Track for both.   
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  Consumer Research  
  MIBOR is conducting consumer research. For your brokerage is interested in participating or learning more, contact Claire Belby  
  Managing Broker/Owner Meeting March 20th    
  The first Managing Broker/Owner meeting of 2015 – formerly known as the Broker/Owner Meeting – is slated for Friday, March 20th from 9:00 to 10:30 a.m. Set your calendars and plan to attend. At this meeting, we will focus on an economic indicators for 2015 and the rise of cyber crime in our industry.  
  • George Farra, Co-Founder and Principal of Woodley Farra Manion Portfolio Management, will provide an overview of current economic factors impacting our national economy and industry.
  • Jason Ptacek, Special Agent for Federal Bureau of Investigation based in Indianapolis will discuss cyber crime from a global perspective as well as how it is impacting real estate businesses
  Managing Broker/Owner meetings are an opportunity to bring the most relevant topics to you while providing a forum for questions and discussion that affect the membership. As always, there is no charge to attend, but reservations are required as seating is limited. To register, click here or contact Kari Smith.  
  RPR® Demo For You  
  Representatives from RPR® will visit the MIBOR offices in April to demonstrate the uses of RPR® in our market. Four sessions will be held Thursday, April 23rd. The first session of the day, beginning with a continental breakfast at 8:30 a.m. followed by a one-hour demo, is designed specifically for Managing Broker/Owners. In this session, the main features of RPR® will be covered as well a demonstration of how brokerages can individually brand the consumer reporting tools. Three one-hour sessions will follow at 10:30 a.m., 1:30 p.m. and 3:00 p.m. for Brokers.

The session is complimentary, but registration is required. To register for the 8:30 a.m. Managing Broker Session, click here. Once in the registration site, click on “register for classes”.
  All Month: Meeting Dates and Topic for MIBOR Division meetings. MORE  
  Ongoing: Matrix™ Trainings. MORE  
  Ongoing: Online Calendar of Events. MORE  
2015 Metropolitan Indianapolis Board of REALTORS®
1912 N. Meridian St., Indianapolis, IN 46202
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