MIBOR Master Professional (MPRO)
The MIBOR Master Professional Certification Program (MPRO) is designed to equip members with education and experience in essential aspects of the real estate industry, achieving excellence in core competencies. MPRO Certified Members demonstrate a commitment to the highest standards of knowledge and professionalism ensuring an exceptional consumer and peer experience.
Monday, May 17, 2021
8:45 am – 9:00 am | Welcome
9:00 am – 11:00 am | Navigating Contracts
11:15 am – 12:45 pm | Your Community
Tuesday, May 18, 2021
9:00 am – 10:30 am | Working with Industry Partners
10:45 am – 12:15 pm | BLC® Rules & Regs
Wednesday, May 19, 2021
Thursday, May 20, 2021
10:00 am – 11:30 am | Navigating the Ever-Changing Real Estate Landscape
1:00 pm – 2:30 pm | Dispute Resolution (Counts for required COE Do’s and Don’ts session)
Friday, May 21, 2021 (Must attend at least 2)
8:45 am – 10:45 am | Professionalism Matters
12:00 pm – 2:00 pm | Professionalism Matters 2.0
2:15 pm – 4:15 pm | Professionalism Matters to Managing Brokers
*Times are subject to change as needed.
Learn more about MPRO in this informational video.
Listen to what your peers are saying about MPRO!
- Must be a MIBOR REALTOR® member in active status
- Must complete the program within 24 months from initial application*
*Reinstatement fee of $50 applies after 24 months
Will include approximately 30 hours of instruction and attendance at 8 various local or national meetings. Applicants should be able to complete all requirements within 12 months (but no longer than 24 months).
How to Apply
The member must submit an application and fee of $250 to begin their journey. Once the applicant has completed all requirements, the applicant will be granted MPRO certification. Interested in attending the next boot camp? Click the link below to register.
During MPRO Boot Camp, you can earn up to 8 hours of continuing education, 2 of which are managing broker specific. Upon designation, the member will be provided with a toolkit containing a logo to use in marketing materials and on social media to promote themselves as MPRO certified. Certified members will also be awarded a certificate and lapel pin.
- Complete MIBOR’s Navigating Contracts course
This course addresses common issues with contracts and how to navigate through the challenges. 2-hour approved CE course. Held at least twice a year at MIBOR. Free to MPRO applicants, $50 fee to all other members.
- Attend MIBOR’s Working with Industry Partners panel
This session provides discussion about common questions & issues surrounding the appraisal, title, home inspection and mortgage aspects of the transaction. 90 minute session. Held at least twice a year at MIBOR. Free to MPRO applicants, $50 fee to all other members.
- Complete 2 (out of 3 offered) MIBOR Professionalism Matters series
This 3-part series addresses common professionalism issues and ways to turn an unprofessional situation into a professional one. Attend 2 of the 3 available courses. Each is a 2-hour approved CE course and held at least twice a year at MIBOR. Free to MPRO applicants, $50 fee for each course to all other members. Note: Completion of prior offerings of the Professionalism Matters course will be accepted up to one year prior to application submission.
- Attend COE Do’s and Don’ts session
This session is led by the Professional Services Department. Held at least twice a year at MIBOR and at Division meetings/office visits. 90-minute session. Free to MPRO applicants, $25 fee to all other members.
- Complete one of the following:
- Hold an At Home With Diversity (AHWD) Certification or complete AHWD coursework
- NAR's Fairhaven Simulation Training
- Course on Fair Housing, ADA, or Diversity (must be MIBOR offered or IREC approved courses)
*Note: Completion of an acceptable course will be counted up to one year prior to application submission.
- Complete MIBOR’s Your Community session
This course covers the difference between federal, state, and local governments, zoning and sign regulations, understanding RPAC, voting, elected officials, how MIBOR impacts community, etc. 90-minute session. Held at least twice a year at MIBOR. Free to MPRO applicants, $25 fee to all other members.
- Complete MIBOR’s BLC® Rules & Regs session
This course covers the history & purpose of BLC, RESO standards, MLS Grid, Do’s & Don’ts, Industry Trends, etc. 90-minute session. Held at least twice a year at MIBOR. Free to all members.
- Complete at least 6 MIBOR BLC® Tech Trainings
Choose from several offered trainings of interest to you. A list of trainings can be found here. (New Member Orientation & New Broker Orientation trainings excluded) Free to all members. Note: Completion of MIBOR Tech trainings will be accepted up to one year prior to application submission.
- Complete course on Agent Safety OR Complete self-defense course
Self-defense courses can be taken through outside provider. Courses will be accepted up to one year prior to application submission
- Complete MIBOR’s Navigating the Ever-Changing Landscape of Real Estate session
This session will cover all aspects of issues in the industry, common misconceptions, understanding and embracing the evolving industry. 90-minute session. Held at least twice a year at MIBOR. Free to MPRO applicants, $50 fee to all other members.
- Attend 4 MIBOR Division meetings
- Attend at least 2 Institute, Society, or Council Meetings
- Attend at least 2 of the following:
- NAR Annual or Mid-year Conference
- A local town hall meeting hosted by your member of Congress
- IAR Legislative Conference
- A county commissioners meeting or a city/town council meeting
- A State of the City Address or State of the County Address
- A county political party event
- A candidate forum or debate
*Evidence of attendance must be submitted to the Professional Services Department.
to earn mpro+
In addition to the completing the requirements above and earning the MPRO Certification, applicants must complete the following to earn the MPRO+ Certification:
- Earn the National Association of REALTORS® C2EX Endorsement
The Commitment to Excellence (C2EX) Program is a National Association of REALTORS® member benefit that empowers REALTORS® to demonstrate their professionalism and commitment to conducting business at the highest standards. Access the program at c2ex.realtor. Free to all NAR members.
For more information about the program, please visit the C2EX website.VISIT C2EX
Frequently Asked Questions:
- Why was MPRO created?
In a recent survey, MIBOR members attributed professionalism concerns to a lack of knowledge, communication/responsiveness and attitude/cooperation. Given this feedback, the MIBOR Master Professional Certification Program was specifically designed to advance the level of knowledge and professionalism of our members, in turn creating an exceptional wealth of highly skilled REALTORS®.
- What is the difference between C2EX and MPRO?
The Commitment to Excellence (C2EX) Program is an online program created by the National Association of REALTORS®. The C2EX program is designed to address professionalism by providing tools and resources to increase knowledge and enhance skillsets. The MIBOR Master Professional Certification Program (MPRO) is a hands-on approach to addressing professionalism issues facing our membership, focusing on empowering our members to feel confident in speaking to local issues, exercise best practices, and successfully resolve conflict. Where C2EX is a broad national program, MPRO is a local program addressing the specific needs of our members.
- What is MPRO+?
Recognizing the value of the C2EX Program, MIBOR members who receive the C2EX Endorsement and complete all requirements of the MPRO program will receive the MPRO+ certification, indicating their dedication and commitment to their own professionalism as well as the professionalism of their industry.
- Is there a cost for this program?
Yes, the program requires a $250 registration fee, which covers the cost of CE courses, materials, expert speakers, lapel pin, and certificate.
- How does the MPRO Certification benefit me?
During MPRO Boot Camp, you can earn up to 8 hours of continuing education, 2 of which are managing broker specific. Once MPRO or MPRO+ certified, you will receive a toolkit with a logo to use in marketing materials to promote yourself. This will let consumers and your peers know they’re working with a REALTOR® who is dedicated to being a top professional every step of the way.
- Is MPRO only for newer REALTORS®, or can any REALTOR® register for the program?
MPRO Certification is available to any MIBOR REALTOR® member in active status.
- What if I can’t attend each day during the boot camp week?
If you can’t attend one of the days during boot camp, then you can make up that day during another boot camp offered later in the year. Please just contact us beforehand so it can be officially noted.
- Are the boot camp sessions all day long?
No, most days end by 12:30pm. You must complete at least 2 of the 3 offered Professionalism Matters courses, which are offered on one boot camp day, between 8:30am-4:30pm.
- Do any of the requirements count for CE?
Yes! You can earn up to 8 hours of continuing education, 2 of which are managing broker specific. By completing the minimum for certification, you will receive 6 hours of CE.
- How do I submit proof of attendance for local events or meetings?
If you’ve attended one of the required community or MIBOR classes, meetings and/or events then you can submit your verified registration sheet, or other documentation, pictures, etc. to prove your attendance. Please contact us if you have any questions about what will count as proof.
What if I already attended events or meetings in the past? Do those count?
Yes! If you’ve attended events or taken courses that count towards MPRO requirements, they can count if they were taken one year prior to your MPRO registration date. Remember it’s only valid up to one year back from the date you registered for MPRO. Once you provide us documentation, we will mark that towards your certification checklist.
MPRO and MPRO+ Certified Members
We applaud these members for the dedication and commitment they have demonstrated through the MIBOR Master Professional Certification (MPRO) Program, enhancing their professionalism through active community involvement, respectful peer relationships, and studious engagement in professional development. Congratulations on your achievement!
Lee Ann Balta, Century 21 Scheetz
Marcie Barrett, Century 21 Scheetz
Annie Caruso, Century 21 Scheetz
Mike Duncan, Mike Duncan Real Estate Group
Susie Edwards, Berkshire Hathaway Home Service
Mark Groff, Infinity Group Realtors, LLC
Valerie Hoefling, Hoefling Realty, LLC
Bonita Hurt, Keller Williams Indy Metro NE
Eric Johnson, F.C. Tucker Company
Donette Looper, Home Loop Realty, LLC
Bobbie Naugle, Nves Realty
Cung Nawl, Snyder Strategy Realty, Inc.
Mark Ozman, Keller Williams Indy Metro North
Elizabeth Priller, Carpenter Realtors®
Priscilla Russell, United Real Estate Indpls
Cheryl Strode-Gregory, CC&R Realty, LLC
Chad Thompson, Thompson Home Sales
Rick Whitton, Highgarden Real Estate
Annette Anderson, F.C. Tucker Company
Karen Bain, F.C. Tucker Company
Steve Burkhardt, F.C. Tucker Company
Becki Cronin, F.C. Tucker Company
Amanda Cuautle, Hometown Pro Realty LLC
Dawn Davis, Keller Williams Indy Metro W
Nancee Dowler, F.C. Tucker Company
Mark Groff, Infinity Group Realtors, LLC
Kathy Hall, Berkshire Hathaway Home
Stephanie Henry, F.C. Tucker Company
Kaye Hirt, Carpenter Realtors®
Teresa Livingston, Livingston Realty
Jill Martin, F.C. Tucker Company
Penni Mayes, F.C. Tucker Company
Liem Nguyen, Fathom Realty
Shelly Paddack, F.C. Tucker Company
Bob Paddock, F.C. Tucker Company
Rochelle Perkins, United Real Estate Indpls
Justin Perrey, Realty One Group New Horizons
Sue Pfohl, F.C. Tucker Company
Kristin Rafferty-Burdine, eXp Realty
Jenny Rice, F.C Tucker Company
Theresa Volk, Highgarden Real Estate
Stacy West, Berkshire Hathaway Home
Lynn Wheeler, Berkshire Hathaway
Sarah Whitely, Sarah Whitely Homes, LLC
Kimberly White, F.C. Tucker Company
Marilyn White, Opening Doors Real Estate, Inc.
Dee Young, New Day Realty