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Professional Services Staff:
The MIBOR Professional Services area exists to:
- Educate members on the Code of Ethics and the dispute resolution processes available to you through REALTOR® membership.
- Ensure cooperation and foster professionalism among members.
- Vigilantly study industry issues and guide members on the best course of action for the benefit of REALTORS® and their clients.
The Code of Ethics for the National Association of REALTORS®
The Code of Ethics forms the foundation of membership in MIBOR. Adherence to the 17 Articles of the Code of Ethics distinguishes REALTORS® from real estate licensees. The Code spells out a higher standard of professional behavior in three categories; Duties to Customers and Clients; Duties to the Public, and Duties to Other REALTORS®. Upon joining MIBOR, all REALTOR® members agree to the duties and obligations of the Code, and thereby are subject to sanction if found to be in violation of the Articles of the Code of Ethics. Training on the Code is included in your New Member Orientation session. NAR also requires training on the Code for REALTORS® every four years. MIBOR reminds members of this obligation.
Dispute Resolution Process
Ethics complaints may be filed by REALTORS® or members of the public. Ethics complaints serve to educate members as well as provide a disciplinary process when violations have occurred.
In order to file a complaint, you will need the forms available by clicking on the following links:
As a member of MIBOR, you are also a member of the State and National Associations of REALTORS®. Ethics Complaints are filed at the local level, however additional information on ethics issues can be found on our State and National Association websites:
Indiana Association of REALTORS®
National Association of REALTORS®
In situations where there is clear, strong, and convincing evidence of a Code of Ethics violation, a citation complaint may be filed. A citation complaint applies to specific events as outlined in the citation complaint form. The Grievance Committee will determine whether the complaint is citable, and a fine may be assessed.
Problem Prevention Reports
In situations where individuals would simply like to educate or alert members to a potential violation of the Code of Ethics, license law, local or federal statutes, a Problem Prevention Report is sent to the member in a pro-active effort to educate the member in the area of the potential violation.
Many ethics complaints are filed due to a breakdown in communications between the parties involved. In situations where a call from a staff member will help the parties communicate, MIBOR is happy to assist.
REALTORS® have an obligation under the Code of Ethics to arbitrate commission disputes through MIBOR, rather than filing litigation to resolve the matter. If a dispute is found to be arbitrable by MIBOR, a hearing panel will award the disputed commission based on a determination of procuring cause.
Mediation is offered to assist members in resolving commission disputes. Mediation is voluntary and a decision is not imposed upon the parties. Rather, it provides the forum for members to work together toward a mutually agreeable decision.
License Law Compiliation
The Indiana State License Law Compiliation issued on July 1, 2014 is available here.