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Lockbox Service

Lockbox Service

About MIBOR's LOCK BOX PROGRAM

Through the direction of our leadership, a core focus of MIBOR REALTOR® Association is to ensure an efficient marketplace by providing technology resources through the MIBOR Broker Listing Cooperative® (BLC®) listing service that enables members to best serve their clients.

Providing an electronic lock box solution is most efficient and ensures the safety and security of the homeowner and buyer’s agents.

Just as technology evolves, we must move together, forward and consistently review the products and services we provide to ensure we are offering the best to meet our members’ needs. With this as our motivation, MIBOR is combining the power the BrokerBay platform to bring the evolution of the lock box full circle.

With the option to fully integrate with BrokerBay, Master Lock provides members one convenient solution to manage the entire property showing process, from scheduling to accessing properties.

As a global leader in security for nearly 100 years, The Master Lock Company promises to be a strong partner within our market capable of supporting the current and future needs of our members for many years to come.

As we understand the impact this change may represent, MIBOR will work closely with members to ensure that the transition from SentriLock to Master Lock is simple, easy and as convenient as possible. Listing inventory levels, paired with SentriLock lock box shortages and the additional changes SentriKey has announced about their products and services, make this the best time for this transition.   

The move to Master Lock helps us to accomplish our focus of moving together, forward and provides a more simplified mobile experience to our members.

Please see the CEO update below for a message from Shelley Specchio on our Lock Box solution.

**If you are in possession of eligible SentriLock lock boxes, described below, please submit a Lock Box Reservation form and register for one of our lock box events. Register by clicking the button below and follow the steps under "Steps to take..." prior to attending the event.**

Register for Lock Box Event

Review the criteria for each eligible lock box below.

Please review the information to help answer any questions about eligibility for the lock box conversions and what to do with your each type of lock box.

Printable PDF Guide

SentriLock 3.6/3.5 Bluetooth Blue Dome Label Lock Box (Operating/Not Defective)

The opened/used, operating and non-defective SentriLock 3.6/3.5 Bluetooth Blue Dome Label Lock Box is eligible for a one for one lock box exchange.

If you are in possession of an opened/used SentriLock 3.6/3.5 Bluetooth Blue Dome Label Lock Box, or you missed the January 10th deadline for the refund of a new, unused SentriLock 3.6/3.5 Bluetooth Blue Dome Label Lock Box, you must bring your lock box to one of our lock box events for an exchange. Register by clicking the button below and follow the steps under "Steps to take..." prior to attending the event.

Register for lock box event

opened NXT Wireless (Navy Blue) Boxes

MIBOR WILL NOT COLLECT THESE BOXES – PLEASE RECYCLE

NXT Wireless (Navy Blue) lock boxes opened/used within the evaluation period (June 1, 2020-October 31, 2021) is eligible for a $20 voucher toward purchase of a new Master Lock electronic lock box.

After January 17, 2022 an automatic $20 voucher will be added to your account for each box that you have that meets this criterion. This can be viewed by visiting the MIBOR BLC Dashboard and clicking on the “pay my bill” icon. This voucher is only applicable for the purchase of a new Master Lock lock box and will expire on February 28, 2022.

DO NOT RETURN THIS BOX TO MIBOR. MIBOR IS NOT COLLECTING THESE LOCK BOXES. Please review recycling options below.

If you are in possession of opened NXT wireless (navy blue) boxes, please submit a Lock Box Reservation form and register for one of our lock box events. Register by clicking the button below and follow the steps under "Steps to take..." prior to attending the event.

Register for lock box event

Opened 1st Generation & 2nd Generation (Silver) Boxes

MIBOR WILL NOT COLLECT THESE BOXES – PLEASE RECYCLE

1st and 2nd Generation (silver) lock boxes opened/used within the evaluation period (June 1, 2020-October 31, 2021) is eligible for a $10 voucher toward purchase of a new Master Lock electronic lock box.

After January 17, 2022 an automatic $10 voucher will be added to your account for each box that you have that meets this criterion. This can be viewed by visiting the MIBOR BLC Dashboard and clicking on the “pay my bill” icon. This voucher is only applicable for the purchase of a new Master Lock lock box and will expire on February 28, 2022.

DO NOT RETURN THIS BOX TO MIBOR. MIBOR IS NOT COLLECTING THESE LOCK BOXES. Please review recycling options below.

If you are in possession of opened 1st and 2nd generation (silver) lock boces, please submit a Lock Box Reservation form and register for one of our lock box events. Register by clicking the button below and follow the steps under "Steps to take..." prior to attending the event.

NXT Wireless (Navy Blue) and 1st Generation & 2nd Generation (Silver) Boxes Not Accessed after May 31, 2020

MIBOR WILL NOT COLLECT THESE BOXES – PLEASE RECYCLE

Unused NXT Wireless (Navy Blue) and 1st and 2nd Generation (Silver) Boxes not accessed after May 31, 2020 have no trade in value. MIBOR WILL NOT COLLECT THESE BOXES and there is no trade in value for these boxes.

If you are in possession of a box that meets this criterion, please recycle.

Steps to take if you are in possession of an eligible SentriLock lock box

  1. On December 21, 2021, MIBOR communicated eligible lock boxes registered under individual names. If you received this email and are in possession of other SentriLock lock boxes, accessed June 1, 2020-October 31, 2021, but the serial number was not listed on your email, the serial number is not registered in your name and must first be transferred to your MLS ID to receive a voucher. To do this, please have the original owner of the lock box complete a Lock Box Transfer Form to transfer ownership of the unit over to you.

    *NOTE, 
    if a voucher has already been used by the original member, the transfer request will be denied.
    If you have SentriLock 3.6/3.5 Bluetooth Blue Dome Label (tan) Lock Box(es) in your account that you cannot find to return, please complete the Report Lost/Stolen Lock Boxes form. An exchange is not eligible without physical return of these boxes.

    If you do not receive an email, please first check your membership record by visiting your MIBOR BLC Dashboard, clicking on the “Member Search” icon and navigating to “My Info”. If your email address is incorrect, please update your information, here.

    After reviewing and/or updating your membership record, navigate to your account to view your eligible lock box serial numbers we have under your name. To confirm the serial numbers listed on the voucher are correct, you can manage this through SentriLock (BLC Dashboard; SentriLock; Lockboxes).

  2. Automatic vouchers are currently being added to your account for each box that you have that meets the above criterion. This process is expected to be completed by January 17th. Once added, vouchers can be viewed by visiting the MIBOR BLC Dashboard and clicking on the “pay my bill” icon. This voucher is only applicable for the purchase of a new Master Lock lock box and will expire on February 28, 2022.

  3. Once your vouchers have been added, your next step is to reserve a new Master Lock lock box by submitting a Lock Box Reservation form. 

    This form will be used to create an invoice where your SentriLock lock box voucher will be applied. To ensure that all members can participate in the lock box event, lock box reservations cannot exceed the number of eligible lock boxes associated with an MLS ID. 

  4. Pay your invoice. Any balance due must be paid prior to attending a MIBOR Lock Box event. A paid receipt associated must be presented at the time of the event prior to assignment of your new Master Lock lock box(es). If attending for more than one person, a paid receipt for each member must be presented to receive their lock boxes.

  5. Register for a Lock Box event. To pick up a new Master Lock lock box, you will first need to select an available time slot during the upcoming MIBOR Lock Box event which begins on Monday, January 31st and ends Friday, February 11, 2022.  There are a limited number of time slots each day to ensure that every member has an opportunity to attend.  For your convenience, members can choose from a limited touch drive-up or in-person experience.  To reserve your spot today click here.
    Register for event here

    The Quantity of Reservations can be adjusted to indicate you are attending the event for more than one person. Enter the names of each person whose lock boxes you will be returning and picking up so we can prepare them for you.

  6. Attend a Lock Box Event. Bring your SentriLock 3.6/3.5 Bluetooth Blue Dome Label (tan) Lock Box(es) and your paid receipt to MIBOR during your registration time to drop off and receive your new electronic Bluetooth Master Lock lock boxes. Attend the optional training event.

    *Note - A member may attend the Lock Box event on behalf of another agent or team member. Please register each agent in the event registration page. The attending agent must present a printed paid receipt for each members lock boxes. If a member is returning a BLE for an exchange, the attending agent must have those boxes in hand.

FAQS (SENTRILOCK)

  • What do I do with my SentriLock lock box?
    If you are in possession of SentriLock lock boxes, please follow the steps above for steps to take for each different generation.

  • What if I have a SentriLock lock box, but the serial number is not registered in my name?
    If you are in possession of a Sentrilock Lock Box, but the serial number is not registered in your name, the lock box must first be transferred to your MLS ID to be eligible to receive a voucher. To do this, please have the original owner of the lock box complete a Lock Box Transfer Form to transfer ownership of the unit over to you.
  • My SentriLock account is missing some lock boxes I have on hand. What do I do with them?
    If you received lock boxes from another MIBOR member, complete the Lock Box Transfer Form to take ownership.

  • I can’t find some of the lock boxes on my inventory list. Can I still get replacement boxes?
    All Generations I & II (Silver) and Wireless NXT (Navy Blue) boxes associated with your account that have been used within the evaluation period (June 1, 2020 - October 31, 2021) will be automatically issued vouchers for use in purchasing new Master Lock boxes. Do not return these to MIBOR. 

    All Bluetooth Lock Boxes (Tan) associated with your account must be returned to MIBOR to receive a replacement Master Lock box.

  • What if I’m out of town during the exchange event times?
    Following the exchange events the SentriLock account will be inactivated and all lock boxes will be decommissioned and will no longer work. All lock boxes must be exchanged before the account termination to be eligible for exchange.

    A member may attend the Lock Box event on behalf of another agent or team member. Please register each agent in the event registration page. The attending agent must present a printed paid receipt for each members lock boxes. If a member is returning a BLE for an exchange, the attending agent must have those boxes in hand. 

  • Can I sell my older lock boxes (Generations 1 & 2 and NXT Wireless) to members of another association?
    To sell and release the ownership of a lock box to a member in another association, you will need to email lockbox@mibor.com with the name of the member and the association with which they are affiliated. MIBOR will need to submit this information to SentriLock to complete the required steps to transfer the lock box to that member. This must be completed by February 28, 2022. SentriLock recommends that the recipient of the lockbox confer with their association to complete the transfer of the lockbox and verify compatibility with their account.

  • What happens to my unused lock boxes?
    Any unused Generation 1 & 2 and NXT Wireless boxes will be retired from the MIBOR system and removed from member accounts on January 3, 2022. After they are retired, they are completely removed from inventory and cannot be sold or used. Removing these from inventory will allow visibility to only lock boxes eligible for exchange or a voucher within members’ accounts.

  • Why are my unused SentriLock lock boxes not worth anything?
    As technology evolves, we constantly evaluate the tools and partnerships provided through the MIBOR BLC. When reviewing the lock box solution we found a number of opportunities to address the experience surrounding property access. The Generation I and II (silver) lock boxes were released in production in 2004-2006, and the newest (tan) Bluetooth boxes were released in 2019. The life cycle of this hardware has been impressive, and we are glad it has minimized costs for our members over the past years. During the process of vendor selection, we were presented with a choice; upgrade ALL SentriLock lock boxes to the new Bluetooth and/or SentriGuard lock boxes (new purchases) or select another partner which would also require hardware conversion. Regardless of our selection, all non-Bluetooth boxes would be retired along with the SentriKey cards, and will be the case with all SentriLock customers. Much like computers when new operating systems are released, the old are no longer supported after a number of years. Partnering with a new vendor is no easy decision, and requires heavy investment to ensure a successful transition. The MIBOR MSC board of directors approved a usage window based on market activity for an 18-month period prior to the conversion. This usage window allows us to both invest in the new hardware to provide in exchange for the SentriLock Bluetooth exchange, as well as provide some monetary solution to help offset the upgrade from the older hardware that has still been in use and realizing value to that member. To provide vouchers for all hardware would force fee changes to offset the additional investment. MIBOR has always subsidized the cost of lock box purchases, as well, discounting the retail cost by 40% for our members. We will continue to discount the new lock boxes by nearly 50% of retail purchase, from $146 per box to a MIBOR member price of $70 plus tax. In these manners we intend to offer secure, safe, auditable property access while simplifying the experience of showings and property access by modernizing the technology used.

FAQS (MASTER LOCK)

  • Why is MIBOR making the switch to Master Lock?
    The move to Master Lock helps us to accomplish our focus of moving together, forward and provides a more simplified mobile experience to our members.

    Listing inventory levels, paired with SentriLock lock box shortages and the additional changes SentriKey has announced about their products and services, make this the best time for this transition.  
  • When can I purchase a Master Lock lock box?
    On January 1, MIBOR will stop selling Sentrilock lock boxes. If you don’t have any lock boxes, please work with your managing broker for available options.  

    We will not be selling additional Master Lock lock boxes until after our lock box events. Our goal is to first focus on the current lock boxes in use.

    Once we have completed our lock box events, Master Lock boxes will be available for purchase for a discounted price of $70 plus tax for MIBOR members (retail $146) beginning in mid-February.  

  • What is the cost of a Master Lock lock box?
    Once we have completed our lock box events, Master Lock boxes will be available for purchase for a discounted price of $70 plus tax for MIBOR members (retail $146) beginning in mid-February.  
  • What happens if my electronic Master Lock box battery is dead?
    A 9-Volt battery applied to contacts on the bottom of the box will charge enough to open the box and change the internal batteries.

  • What happens if my electronic Master Lock box is unresponsive, but not due to a battery issue?
    If the lock box is under warranty, Master Lock will cover the replacement. Removal from a property will be the responsibility of the listing agent/brokerage.
  • I work in a market that uses a different electronic lock box provider predominately. How will other agents receive access to properties using my Master Lock lock box?
    Access to the lock boxes, regardless of brand, will be transmitted through the showing solution utilized. Whether using the MIBOR BLC showing solution powered by BrokerBay, or an alternative solution contracted by the brokerage, either will be able to facilitate access to the lock box either by bluetooth through the app or by providing a temporary access code specific to the listing appointment. 

Recycling Resources

*Please be advised that some recycling locations may require a fee. It may be best to call the location prior to your visit for additional information. Please watch this video for help on removing batteries from the NXT Wireless & Bluetooth lock boxes, for help with GEN I and GEN II lock boxes, you can review this Sentrilock's GENI/GENII battery changing guide.

If your batteries are dead and you can't open your lock box, please fill out the Lockbox Power Paddle Request Form to request use of a power paddle.

Technology Recyclers
8401 East Washington

(O): 1-800-237-3887/Direct Line: 317.775.2492.
Email: courtney@Tech-Recyclers.com
Website: www.Tech-Recyclers.com

Recycle Scrap Metal (Zores)
1300 North Mickey
(O) 317- 247-8484.

Recycle Pro Indy
2235 Montcalm Street
(O ) 463-221-1678.

End of Life Electronics

15529 Stony Creek Way,

Noblesville, IN 46060

(O ) 317-849-7314

 

Hanna's Wrecker and Salvage
3501 W Kelly St
Indianapolis, IN
(O) 317-808-0011